JOB SUMMARY: The patient care technician (PCT) supports the licensed healthcare team in performing the patient check-in process by organizing and managing clinic patient flow, obtaining and documenting patient vital signs and screening data, and communication with patient's health care team.
Directs and supports patient flow as well as unit operations by maintaining supplies, equipment, and unit environmental standards.
Excellent patient care and customer service.
Facilitates identification of resources to meet patient healthcare needs.
Performs/assists with procedures according to organizational/departmental standards. (Phlebotomy)
Collects and documents patient screening data for the healthcare team.
Assists with patient and family education of clinic process and next steps.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
Monday - Friday; 8am - 4:30pm
The Children's Hospital Outpatient Clinic Float Pool at Monroe Carell Jr. Children's Hospital at Vanderbilt is a highly skilled team that provides focused care for pediatric patients in our outpatient clinic settings. A typical shift for our PCT float staff includes working with a vast array of PEDIATRIC patient populations on campus and in offsite regional clinics. One shift may be in pediatric primary care, while the next shift could be in a specialty service, like peds general surgery, pediatric orthopedics, pediatric cardiology, and many others. Our float pool staff offer a diversity of experience and are always willing to share their knowledge and collaborate as a team member in all clinics. Patient Care Techs (PCT) and Medical Assistant, (MA) staff are the 2 nd personal encounter with patients and families, only after checking in with the patient service representative, and play a vital role in the initial role of providing excellent care and a positive patient and family experience.
CLINICAL COMPETENCIES (NOVICE): - Demonstrates sufficient fundamental proficiency to assist and perform clinical care including but not limited to vital signs, phlebotomy, specimen collection and point of care testing as directed by unit standards.
CLINICAL PATIENT DOCUMENTATION (NOVICE): - Possesses sufficient fundamental proficiency to successfully demonstrate patient documentation in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Contributes to the nursing assessment by collecting, reporting, and recording objective and subjective data in an accurate and timely manner.
ENVIRONMENT OF CARE (NOVICE): - Demonstrates sufficient fundamental proficiency with set up and maintenance of patient exam room, supplies and equipment.
PLANNING & ORGANIZING (FUNDAMENTAL AWARENESS): - Demonstrates ability to anticipate basic resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for own assignments and responsibilities. Appropriately matches equipment, and capital resources to task demands. Prepares and presents clear and accurate status reports on projects and assignments.
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Team Interaction: Provides guidance to entry level co-workers.
SUPPORTING COLLEAGUES (S2):
- Develops Self and Others: Continuously improves own skills by identifying development opportunities.
- Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S2):
- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.
- Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (S2):
- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S2):
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
- Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
- Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (S2):
- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
- Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.