Career Center

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children's Hospital, Women's Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Patient Account Representative is responsible for making sure that all necessary actions are taken to ensure that the patient's administrative needs are accurately handled from point of entry into the rehab program through discharge from the program(s). Provides excellent customer service to include welcoming and greeting patients, staff, providers, and visitors, both in person and on the telephone. Optimizes patient and referral satisfaction and provider time by resourcefully scheduling appointments in person or by telephone. Completes and accurately collects data associated with the preregistration and registration of all rehab outpatients and inpatients. Performs administrative duties including: answering phones, greeting patients and visitors, referral management, managing and scheduling appointments, managing resource schedules, front office management, medical record management, obtaining pre-certifications and authorizations, verifying benefits, and point of service collections in a professional and timely manner. Ensures that the data collected allows for patient treatment to proceed without undue delay and conforms to regulatory compliance requirements. Provides administrative support to the clinical staff to ensure seamless department operations. Stays current with organizational and insurance industry changes including Medicare, Medicaid and managed care. Maintains contact with other departments and referral sources for insurance related changes in contracts, policies and procedures.

Experience Requirements:
1 Year Healthcare And Customer Service Required - And 1 Year Accounting/Finance - Third Party Payors Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Business Administration Or Related Field Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
630-3 Mon-Fri

Weekend Requirements:
No Weekends

Call Requirements:
none