Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Manage and supervise functions of assigned inpatient and outpatient therapy settings, ensuring effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures. Assess the clinical needs based on customer feedback (e.g., physicians, patients) and develop programs to meet the needs. Assists Director of PT & OT with strategic planning, program development, personnel management and fiscal planning.
Manage, supervise and coordinate delivery of patient care for assigned therapy settings. Ensure compliance with clinical patient care standards, regulatory requirements and established policies and procedures. Actively support and promote a professional clinical model that encourages staff participation in the development of clinical standards. Assist Director of PT & OT with strategic planning for the department. Plan, schedule and organize work for employee groups ensuring proper distribution of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of therapy area inventory, equipment and supplies. Coordinate the activities of the physical therapy and occupational therapy staff with other hospital personnel as necessary; accountable for the effective and efficient operation of the therapy area and staff including ensuring that physician orders, treatment, plans of care and clinical pathways are being carried out in a manner supportive of patient care. Ensure documentation of patient care is complete and accurate in accordance with hospital and department policies and procedures. Collaborate with the Director of Physical Therapy &Occupational Therapy and others as appropriate to determine fiscal requirements of assigned areas, and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determine the appropriateness of resource consumption for assigned areas. Develop action plan in conjunction with the Director to ensure balance among budget neutrality, resource efficiency and satisfaction with patient care delivery. Ensure that staff completes proper documentation in order to appropriately process, bill and collect payments for outpatient services. Collaborate with the PRMO staff in order to identify, resolve and re-define billing and collection processes to ensure proper payment for services. Assess, coach and evaluate staff level of competence. Develop programs that foster continued growth and development of staff. Maintain required records, reports and statistics for administrative, quality assurance, safety, and infection control purposes. Communicate requirements to staff, and holds staff accountable to established requirements. Coordinate the development, implementation and evaluation of departmental or therapy area policies and procedures designed to improve operational efficiency. Oversee various personnel actions including but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities. Interface with patients, families and physicians to ensure that care is consistent with their expectations. Facilitate resolution to customer services issues. Develop clinical programs based on performing assessment of needs within the organization. Coordinate CQI activities with appropriate staff. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
Knowledge, Skills and Abilities
Level Characteristic s
Graduate of an accredited program in Occupational Therapy, Physical Therapy, or Speech Language Pathology. Master's Degree preferred.
Three years relevant clinical practice experience, with three years previous management experience required.
Degrees, Licensures, Certifications
Current North Carolina licensure and any applicable certification/registry to practice Occupational Therapy, Physical Therapy, or Speech Language Pathology.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.