Career Center

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children's Hospital, Women's Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Medical Assistant, Population Health understands the needs of the practice and supports the mission and values. Medical Assistant Population Health (MAPH) works interdependently with other medical professionals to help manage the health and wellness of patients. MAPH will assist in the care coordination of patients with chronic diseases, those who have been recently hospitalized or discharged from the Emergency Department, and other patient populations as appropriate. Uses motivational interviewing to discuss services due with patients based on standing orders and quality measures guidelines. Follows up on previous orders and consults with primary care providers. Documents data from new patient records and specialist reports. Updates previous medical, social, and surgical history from consults, emergency department, and hospital reports. Ensures follow-up if appropriate to close care gaps. Enters data in discrete and appropriate fields. Work with vendors and external partners to download beneficiary, utilization and quality data on a monthly basis. Uploads quality metrics to external partners. Must have a commitment to excellent written and oral skills, strong organizational and analytical skills. Performs administrative duties (including but not limited to typing, mail processing, ordering supplies, answering phone calls, scheduling meetings). Other duties as requested.

Experience Requirements:
2 Years Clinical - Medical Assistant Preferred

Education Required:
High School Diploma or Equivalent Required - And Graduate Medical Assisting Preferred

Licensure/Certification Requirements:
Certified Medical Assistant Required - Within 6 Months of Hire Or Registered Medical Assistant Required - Within 6 Months of Hire

Hours of Work:
M-F 8-5

Weekend Requirements:
No Weekends

Call Requirements:
None