Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Raleigh, North Carolina
Durham, North Carolina
Posted: 14-Feb-25
Location: Durham, North Carolina
Categories:
Internal Number: 254285
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ?**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**
JOB LOCATION
NC Orthopaedic Clinic - 3609 SW Durham Dr
JOB SUMMARY
We are seeking a Patient Service Associate to answer patient's calls in order to register and schedule appointments accordingly in a high paced, high volume clinic. Work with internal team to complete additional duties. Such duties include scanning medical records, working bump list for provider schedule changes/cancellations and processing referrals for visit level authorizations.
JOB DUTIES AND RESPONSIBILITIES
- PSA functionality: Answer inbound calls, Register patients and schedule appointments within EPIC with appropriate providers/specialty based on patient's condition.
- Prepare documentation to be scanned into the system, printing patient labels and placing patient identifiers on each page. Scan the documentation into the system.
- Work through bump/cancelation list by contacting patients and rescheduling appointments.
- Attend monthly meetings with entire team to gather information on forth coming changes to policy or procedure.
JOB ELIGIBILITY REQUIREMENTS
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.